At UT Leathers, we take immense pride in crafting genuine leather belts, wallets, and bags designed to last a lifetime. Every item is carefully inspected before dispatch to ensure it meets our strict quality standards.

However, if you are not entirely satisfied with your purchase, we are here to help. Please review our detailed Return & Refund Policy below.

1. 14-Day Return Window
We offer a 14-day return and exchange policy. You have 14 calendar days from the date you receive your order to request a return or exchange.

To be eligible for a return:

• The item must be unused, unworn, and in the exact condition you received it.
• The product must be returned in its original packaging with all tags attached.
• Proof of purchase (Order Number or Email Confirmation) is required.

Note: Leather is a natural material. Minor variations in texture, natural grain marks, or slight color shading are characteristics of pure leather and are not considered manufacturing defects.

2. Cash on Delivery (COD) Refunds
Because Cash on Delivery payments are collected physically at your doorstep, we cannot issue cash refunds at the time of return collection.

• Once your returned item arrives at our facility and passes our quality inspection:
• We will transfer your refund directly to your provided Bank Account.
• You will be asked to provide your complete account details when your return request is approved.

3. How to Initiate a Return or Exchange
To start a return, please follow these simple steps:

Contact Us: Reach out to our customer support team via email at orders@utleathers.com or WhatsApp at +447534081616 within 14 days of delivery.

Provide Details: Share your Order ID, reason for return, and clear photos/videos if the item is damaged or defective.

Ship the Item: Once approved, our team will provide you with the return address and instructions.

Unsolicited returns sent back without prior approval will not be accepted.

4. Damaged, Defective, or Incorrect Items
If your item arrives damaged during transit, has a manufacturing defect, or if you received the wrong product:

Please notify us within 48 hours of delivery.

We will cover all return shipping costs and send you a brand-new replacement at no additional charge, or issue a full refund upon receiving the damaged item.

5. Shipping Costs for Returns
Defective or Wrong Items: We pay for all return shipping costs.

Change of Mind / Exchanges: If you wish to return or exchange an item due to personal preference (e.g., choosing a different color or size), the customer is responsible for paying all return shipping costs. Shipping charges are non-refundable.

6. International Returns & Customs
We ship our handcrafted leather products worldwide. For international orders:

• International customers are eligible for returns within the 14-day window.
• Customs duties, import taxes, and original international shipping fees are non-refundable.
• Customers are responsible for securing tracked shipping and covering all return freight and duty fees.

7. Processing Time
Inspection: Once your returned product arrives at our facility, please allow 2 to 3 business days for our quality assurance team to inspect the item.

Refund Disbursement: Once approved, your refund will be processed via bank transfer within 3 to 5 business days. You will receive confirmation as soon as the transaction is completed.

8. Contact Us
For any questions regarding our Return and Refund Policy, please get in touch with us:

Email: orders@utleathers.com

WhatsApp / Phone: +447534081616